Followbase – Customer service & support via Twitter

Help your customers – by providing a real-time Twitter based customer service & support forum. Answer questions, gather ideas, solve problems and stay connected.

Customization – customize your Followbase forum to give it your own look & feel, upload your company brand logo and select the customer service topics.

Moderation – move tweets around from topic to topic, bury irelevant tweets or blacklist spammers and bots.

Add employees – as support reps to your company team.

Employee identification – all employee tweets are marked “team” and replies are highlighted.

Threaded replies – quick and easy to find replies and to see which tweets were answered.

This looks fantastic. So excited to try it out! Service for monitoring Twitter conversations for businesses.

Posted via web from Color and Voice


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